What are 'soft skills' in business?

Soft skills in business refer to the interpersonal attributes that enable effective and harmonious interactions with others. These skills include communication, teamwork, empathy, adaptability, and problem-solving. Unlike hard skills, which often involve technical proficiency or specific knowledge pertinent to a particular task or role, soft skills are more about how individuals relate to and cooperate with colleagues, clients, and other stakeholders.

In a business environment, possessing strong soft skills can enhance collaboration among team members, improve customer relationships, and facilitate smoother change management. Companies value these attributes because they contribute significantly to creating a positive workplace culture and achieving organizational objectives through improved group dynamics.

The other options refer to different skill sets that do not encompass the broader, interpersonal dimensions central to the concept of soft skills.